299 vat's commitment to responsible gaming

Entertainment is enjoyable only when it stays within control. 299 vat believes that every player's safety comes first.

21+ For ages 21 and above only

Safe gaming guarantee Account protection 24/7 support Self-exclusion option

What is responsible gaming and why does it matter

At 299 vat, we believe casino and betting is a form of entertainment — not a source of income, not a way to relieve stress, and not a solution to financial problems. Responsible gaming means setting your own limits, staying aware of how you spend your time and money, and enjoying gambling as just a game. When a player feels that gambling is going beyond their control, making the right decision is the courageous thing to do.

Our Terms and Conditions clearly state that 299 vat is for users aged 21 and above only. Minors are strictly prohibited from opening an account or placing any kind of bet. We verify age at the time of every account check. Parents are asked to ensure their children cannot access this platform in any way.

If you have any questions or feel that someone you know may be in trouble, our FAQ section has detailed information on available help. At the same time, under 299 vat's Privacy Policy, any information about your self-exclusion or limit settings is kept completely confidential — it is never shared with any third party.

Set limits for yourself

299 vat provides several tools to help you stay in control of your gaming. These features can be activated directly from your account settings or through live chat.

Deposit limit

Set a maximum amount you can deposit per day, week, or month. Once a limit is set, it takes effect immediately and can only be increased after a required waiting period.

Loss limit

Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, your account will automatically stop accepting bets for that period.

Session time limit

Set how long you can play in one session. When time runs out, the platform will automatically log you out and suggest you take a break.

Reality reminder

A message will appear on screen at regular intervals showing how long you have been playing and how much you have spent. This keeps you aware of your situation.

Cooling-off period

Temporarily close your account for a few days or weeks. No betting is possible during the cooling-off period; once it ends, your account is reactivated automatically.

Self-exclusion

Contact us via live chat or email for long-term or permanent self-exclusion. During self-exclusion, logging into the account is completely blocked and no promotional messages are sent.

21+

This platform is for adults only

No one under the age of 21 may open an account or place bets on 299 vat. No transaction is processed without age verification. Keeping minors protected from gambling is our highest priority.

Recognise the warning signs

Gambling problems do not always appear suddenly — certain signs develop gradually. Be alert if you notice any of the following in yourself or someone close to you.

Spending beyond your budget

Using money set aside for rent, groceries, or other household needs to place bets is a serious sign. Regularly going over your planned entertainment budget is also a concern.

Chasing losses

Repeatedly placing larger bets to recover money already lost — known as chasing losses — is the most common sign of problematic gambling.

Losing track of time

Not realising how much time has passed while playing, getting less sleep, or spending less time with family and friends are all changes worth paying attention to.

Gambling in secret

Hiding your gambling from family or close ones, or lying about it — this kind of behaviour is usually an acknowledgement, even to yourself, that something is wrong.

Emotional distress

Feeling restless or irritable when unable to play, or falling into severe distress after a loss — these can be signs of psychological dependence.

Borrowing or taking loans to gamble

Borrowing money from friends, family, or financial institutions to place bets is a clear sign that gambling has gone out of control.

Ways to get help

Asking for help is not a sign of weakness — it takes courage to make the right decision. You or someone you know can get support through any of the three options below.

299 vat live chat and email

Support is available 24 hours a day, 7 days a week in both Bengali and English. Contact our support team directly for self-exclusion, limit setting, or any concern you may have. They will assist you without judgement and with full confidentiality.

Family and close ones

Talk openly with a family member or a trusted friend. The support of someone close plays the strongest role in getting through a difficult time. You do not need to carry this alone.

Professional counselling

Seeing a mental health professional or a gambling rehabilitation specialist provides real solutions. In Bangladesh, both government hospitals and private organisations offer these services.

Contact the 299 vat support team

Our support team is available in Bengali and English, 7 days a week, 24 hours a day. Requests for self-exclusion or limit setting are handled as a priority.

Live chat: click the green chat icon at the bottom right of the site

Email: [email protected]

We aim to respond to emails as quickly as possible — for urgent matters, please use live chat.

299 vat's commitment

299 vat is simply an entertainment platform — we place every player's wellbeing and safety above business success. If problematic behaviour is identified, our team may reach out proactively and apply necessary restrictions.

We do not encourage any player to exceed their limits. Bonus or promotional messages are never sent in a way that compels or pressures anyone. No marketing communications are sent to users who are under self-exclusion.

Account registration is prohibited for those under 21 and age verification is mandatory.
Deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion tools are available free of charge to all users.
Self-exclusion information is completely confidential — it is never shared with any third party.
24/7 support in Bengali — via live chat and email.
If problematic gambling behaviour is identified, our team will reach out to the player and offer support.
Members under self-exclusion will not receive any bonus or promotional messages.

Common questions about responsible gaming

No, self-exclusion does not delete your account. The account is locked for a set period or permanently, but it remains in the system. For short-term self-exclusion, the player can request reactivation once the period ends. For long-term exclusion, you will need to contact our support team.

Yes, but for your protection, a limit increase only takes effect after a required waiting period. Decreasing a limit, however, takes effect immediately. This policy is in place to protect you from raising limits on impulse.

Start by speaking with them directly and with empathy. Discuss the issue openly without blaming them. If they agree, you can use 299 vat's live chat or email together to set up self-exclusion or limits. Encourage them to reach out to a professional counsellor.

A cooling-off period is typically for a few days to a few weeks — used when you just need a short break. Once the period ends, the account is reactivated automatically. Self-exclusion is a longer-term or permanent solution, more suitable for serious problems. To lift a self-exclusion, you must contact the support team and wait through a set period.

Age verification is required when registering an account. Identity documents are checked before the first withdrawal. Additional verification is carried out in cases where there is any doubt. Parents are also advised to enable parental controls on their devices and keep their account details secure.

Every person's situation is different, so there is no single answer. The decision to seek help is the first and most important step. Recovery is faster and more lasting when family support and professional guidance are combined. The key is not to face it alone.